Return, Refund & Exchange Policy

Last Updated: 24 October 2026

At Lovely Ladies Collections, we strive to provide high-quality ethnic wear, expert tailoring, and personalized designs that meet our customers’ expectations. This policy explains the conditions for returns, exchanges, alterations, cancellations, and refunds for purchases made through our website or directly with us.

1. Return Eligibility

Customers may request a return or exchange for eligible ready-made products if the item meets the conditions below:

• The item is unused, unworn, unwashed, and undamaged.
• The product is returned with its original tags, packaging, and accessories, where applicable.
• The request is submitted within 7 days of delivery.
• Proof of purchase or the order number is provided.

Return eligibility is subject to inspection and the applicable conditions in this policy. Products that do not meet these requirements may not qualify for a change-of-mind return, except where a remedy is required by law.

2. Custom-Made and Personalized Products

Our custom services include designer blouse stitching, bridal blouses, Maggam work, computerized embroidery, personalized embroidery, custom lehengas, and mother-daughter matching outfits.

Because these products are made according to individual measurements, designs, and preferences:

• Custom-made and personalized products are generally not eligible for returns or exchanges due to a change of mind, a preference change, or incorrect measurements supplied by the customer.
• Customers should verify measurements, fabric choices, colors, embroidery patterns, and design details before confirming production.
• Once production begins, cancellation or changes may be restricted.
• If a custom product arrives damaged, defective, or materially different from the confirmed specifications, please contact us so we can review the issue and determine an appropriate remedy.

These conditions do not limit any consumer rights or remedies that apply under law.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery, where reasonably possible.

To help us investigate, please provide:

• Your order number and contact details.
• A clear description of the problem.
• Photographs or a short video showing the issue and the packaging, where relevant.

We will review your request and may offer an appropriate solution, such as repair, alteration, replacement, or refund, depending on the nature of the issue and applicable law.

If you cannot report the issue within 48 hours, please still contact us. Your statutory rights are not automatically lost because of this suggested reporting period.

4. Size and Fitting Issues

For custom-stitched garments, accurate measurements are essential.

• Customers are responsible for providing correct measurements and following our measurement instructions.
• If a fitting issue results from inaccurate measurements supplied by the customer, alteration charges may apply.
• If a fitting issue is attributable to our stitching or a failure to follow the confirmed specifications, please contact us for an assessment.
• Alterations must be discussed and approved before the garment is modified by another tailor.

Any alteration, repair, or other remedy will be handled according to the circumstances and applicable law.

5. Products Not Eligible for Change-of-Mind Returns

Unless a return or other remedy is required by law, the following products are generally not eligible for change-of-mind returns:

• Custom-stitched or made-to-measure blouses.
• Personalized name embroidery and customized designs.
• Custom Maggam work and computerized embroidery orders.
• Made-to-order bridal outfits and lehengas.
• Customized mother-daughter matching outfits.
• Products altered or damaged after delivery by the customer or a third party.
• Used, washed, or damaged products that are not affected by a covered defect.

This section does not exclude remedies for products that are defective, damaged on arrival, incorrectly supplied, or otherwise covered by applicable consumer protection law.

6. How to Request a Return or Exchange

To request a return or exchange:

1. Contact us within the applicable request period.
2. Provide your order number, reason for the request, and supporting photographs if relevant.
3. Wait for our instructions and approval before shipping the product back.
4. Pack the product securely with its original tags, accessories, and packaging, where applicable.
5. Use the return address or shipping instructions provided by our team.

Products sent back without prior communication may take longer to process.

7. Return Shipping Charges

• For approved change-of-mind returns, the customer may be responsible for return shipping charges, where disclosed and permitted by law.
• If a return is necessary because we supplied an incorrect item or the product is confirmed to be defective or damaged, we will communicate the appropriate return-shipping arrangement.
• Original shipping charges, where applicable, will be handled in accordance with the reason for the return and applicable law.

8. Refund Policy

Once an eligible return is received and inspected, we will notify you of the outcome.

If a refund is approved:

• Refunds will generally be issued to the original payment method where feasible.
• If the original payment method cannot receive the refund, we will coordinate an appropriate alternative with the customer.
• Processing times may vary depending on the payment provider or bank.
• Any refund amount and treatment of shipping charges will be communicated during the approval process.

We aim to initiate approved refunds within 5–10 business days after approval. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Where a refund or other remedy is legally required, it will be provided in accordance with applicable law.

9. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

• Ready-made orders may be eligible for cancellation before dispatch.
• Custom orders may be subject to restrictions once materials have been purchased or production has started.
• Any applicable cancellation charges will be communicated before the customer commits to the order and applied only where lawful.
• If we cancel an order or cannot fulfill it after receiving payment, the applicable refund will be processed in accordance with our policy and the law.

10. Exchanges

Eligible ready-made products may be exchanged subject to stock availability and approval.

• Exchanges must be requested within the applicable return period.
• The returned product must satisfy the eligibility requirements in this policy.
• If the replacement product costs more or less than the original, we will communicate any additional payment or refund due.
• Customized or made-to-order products are generally not eligible for exchanges due to a change of mind, subject to applicable consumer rights and remedies.

11. Promotional and Discounted Products

Products purchased during sales, promotions, or discount offers follow the same standards for defects, damage, incorrect supply, and applicable consumer rights.

Any additional return conditions for a specific promotion will be disclosed before purchase and will not override mandatory legal rights.

12. Contact Us

For return, exchange, alteration, cancellation, or refund requests, please contact:

Lovely Ladies Collections

Address: Plot No. 4, Meenakshi Estates, Jeedimetla Village, Quthbullapur Mandal, Medchal Sub District, Hyderabad, Telangana – 500067, India.

Phone: +91 9347854166

Instagram: https://www.instagram.com/lovelyladiescollections/

Facebook: https://www.facebook.com/share/1Gw8CGUHAs/

YouTube: https://youtube.com/@lovely.ladies.collections

Please include your order number when contacting us so we can assist you efficiently.

Thank you for choosing Lovely Ladies Collections. We value your trust and are committed to addressing your concerns fairly and professionally.