Order Cancellation Policy

Last Updated: 24 October 2026

At Lovely Ladies Collections, we understand that customers may occasionally need to cancel an order. This Order Cancellation Policy explains how cancellation requests are handled for our ready-made garments, custom-stitched blouses, Maggam work, computerized embroidery, lehengas, party wear, and mother-daughter matching outfits.

1. Cancellation of Ready-Made Products

Customers may request cancellation of ready-made products before the order has been dispatched.

• Cancellation requests must be submitted as soon as possible.
• Once an order has been dispatched, cancellation may no longer be possible. Customers may instead follow our Return & Refund Policy, where applicable.
• Cancellation is not confirmed until Lovely Ladies Collections acknowledges the request.
• If a cancellation is approved after payment has been received, the applicable refund will be processed according to our Refund Policy and applicable law.

2. Cancellation of Custom-Made Orders

Custom-made products include designer blouses, personalized embroidery, Maggam work, computerized embroidery, bridal outfits, custom lehengas, and mother-daughter matching dresses.

Because these products are created according to individual customer requirements, the following conditions apply:

• Customers should review their measurements, design selections, fabric choices, and customization details before confirming an order.
• Cancellation requests may be accepted before production begins.
• Once materials have been purchased, embroidery has started, or stitching or customization is underway, cancellation may be restricted.
• Any applicable cancellation charges will be communicated before the customer commits to the order and applied only where permitted by law.
• If production has not started and cancellation is approved, any refund due will be processed according to our Refund Policy and applicable law.

These conditions do not limit any mandatory cancellation or refund rights available to customers under applicable law.

3. Advance Payments

Some customized orders may require an advance payment before production begins.

• The required advance amount and payment terms will be communicated before order confirmation.
• Any proposed deduction for materials, work already completed, or other cancellation costs will be explained and applied only where lawful.
• We will not automatically treat every advance payment as non-refundable.
• If Lovely Ladies Collections cancels an order or cannot fulfill it after receiving payment, the applicable refund will be processed in accordance with our policies and applicable law.

4. How to Request an Order Cancellation

To request cancellation, contact us as soon as possible using the details below.

Please provide:

• Your order number.
• Your full name and registered contact number.
• The product or service you ordered.
• The reason for cancellation, if you wish to provide it.

Our team will review the request and confirm whether cancellation is possible. Please do not assume an order has been cancelled until you receive confirmation from us.

5. Refunds for Cancelled Orders

If your cancellation request is approved and a refund is due:

• Refunds will generally be issued to the original payment method where feasible.
• Refund processing will normally be initiated within 5–10 business days after approval.
• The time taken for the funds to appear in your account depends on your bank or payment provider.
• Any applicable shipping or cancellation charges will be communicated and handled according to our policies and applicable law.

If an order has already been dispatched, the applicable return and refund conditions will apply instead.

6. Cancellation by Lovely Ladies Collections

We may need to cancel an order in exceptional circumstances, including:

• Unavailability of required fabric or materials.
• Inability to fulfill the confirmed customization requirements.
• Incorrect pricing or product information that materially affects the order.
• Suspected fraudulent activity or payment issues that cannot be resolved.
• Other circumstances that prevent us from fulfilling the order.

Where payment has been received, we will inform the customer and process any refund due in accordance with applicable law.

7. Changes to Confirmed Orders

If you need to change a size, measurement, fabric, color, design, or delivery address, contact us immediately.

• Changes may be possible before production begins.
• Changes after production starts may incur additional costs or extend the completion timeline.
• Some changes may not be possible once the garment has been cut, stitched, embroidered, or dispatched.
• We will communicate any additional charges and obtain the customer’s agreement before proceeding with chargeable changes.

8. Contact Us

For order cancellation requests or questions about this policy, please contact:

Lovely Ladies Collections

Address: Plot No. 4, Meenakshi Estates, Jeedimetla Village, Quthbullapur Mandal, Medchal Sub District, Hyderabad, Telangana – 500067, India.

Phone: +91 9347854166

Instagram: https://www.instagram.com/lovelyladiescollections/

Facebook: https://www.facebook.com/share/1Gw8CGUHAs/

YouTube: https://youtube.com/@lovely.ladies.collections

Please include your order number when contacting us so we can process your request efficiently.

Thank you for choosing Lovely Ladies Collections. We appreciate your understanding and aim to handle every cancellation request fairly and transparently.