Privacy Policy

Last Updated: 24 October 2026

At Lovely Ladies Collections, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or use our tailoring, embroidery, and customization services.

By using our website, you acknowledge this Privacy Policy. Where consent is required by law, we will obtain it appropriately.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you place an order, create an account, contact us, or request a consultation, we may collect:

• Full name
• Phone number
• Email address
• Billing and shipping address
• Account login details
• Order and transaction information

B. Customization and Measurement Information

To provide personalized clothing and tailoring services, we may collect:

• Body measurements and size preferences
• Preferred fabric, colors, and design details
• Neckline, sleeve, and blouse-style preferences
• Embroidery and stitching instructions
• Reference photographs or design files you choose to upload

Please provide only information necessary to fulfill your order. If you upload photographs or measurements relating to another person, ensure you have permission to share them where required.

C. Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address and browser information
• Device type and operating system
• Pages visited and website interactions
• Approximate location derived from technical information
• Cookies and similar technologies

D. Payment Information

Payments may be processed through third-party payment service providers. We may receive payment status, transaction references, and limited transaction details necessary to manage your order. We generally do not store complete card details or payment passwords on our website.

2. How We Use Your Information

We use your information to:

• Process and deliver orders.
• Create and tailor garments according to your measurements and preferences.
• Provide Maggam work and computerized embroidery services.
• Contact you regarding orders, fittings, consultations, and delivery.
• Process payments, refunds, exchanges, and eligible alterations.
• Manage customer accounts and provide support.
• Improve our website, products, and customer experience.
• Prevent fraud, misuse, and unauthorized transactions.
• Meet legal, accounting, tax, and regulatory obligations.
• Send promotional communications where permitted and, where required, with your consent.

You may opt out of promotional communications at any time. We may still send essential service messages relating to your orders or account.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep shopping carts and customer sessions working.
• Remember preferences.
• Support account login and checkout.
• Understand website usage and improve performance.
• Support analytics and marketing tools, where enabled.

You can manage cookies through your browser settings and any cookie preference controls provided on our website. Disabling certain cookies may affect shopping cart, login, or checkout functionality.

4. How We Share Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment gateways for transaction processing.
• Courier and logistics providers for deliveries.
• Website hosting, maintenance, and security providers.
• Communication services used for order updates and customer support.
• Analytics or marketing providers, where enabled and permitted.
• Professional advisers, auditors, or authorities where legally required.

We share only the information reasonably necessary for the relevant purpose and expect service providers to handle information appropriately.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no website, electronic transmission, or storage system can be guaranteed completely secure. Customers should keep account credentials confidential and notify us if they suspect unauthorized access to their accounts.

We retain information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, legal compliance, and dispute resolution, subject to applicable retention requirements.

6. Custom Designs, Measurements, and Photographs

Information submitted for custom clothing is used to fulfill your requested service and manage related customer support.

• Measurements and design preferences may be accessed by authorized personnel involved in tailoring or fulfilling your order.
• Reference photographs and design files are used to understand and produce the requested design.
• We will not intentionally publish customer photographs, testimonials, or identifiable custom-order images for promotional purposes without an appropriate legal basis and any consent required by law.
• Customers should avoid uploading unnecessary sensitive information in design references or order notes.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of information where legally permitted.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a concern or submit a privacy-related complaint.

Some information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.

To submit a request, please contact us using the details provided below. We may need to verify your identity before responding.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment gateways, or delivery services. Those services operate under their own privacy policies and practices.

We encourage you to review their policies before sharing personal information. This Privacy Policy applies to information handled by Lovely Ladies Collections and does not independently govern third-party websites.

9. Children’s Privacy

Our website is intended for customers and individuals who can lawfully place orders or use our services. Where a parent or guardian orders children’s clothing, they should provide only the information necessary to fulfill the order.

We do not knowingly collect children’s personal information for unrelated purposes. Where applicable law requires parental or guardian consent, we will follow the relevant requirements.

10. Marketing and Communications

We may contact you about order confirmations, payment status, measurements, fittings, delivery, and customer service.

Promotional messages may be sent through email, SMS, WhatsApp, or other channels where permitted by law. You can request that we stop sending promotional communications. Essential messages required to complete or manage an order may continue.

11. Data Transfers and Legal Disclosures

Some service providers may process information on systems located outside your state or country. Where applicable, we will take steps required by law for such processing or transfers.

We may also disclose information when required by law, a valid legal process, or a competent authority, or when reasonably necessary to protect our legal rights, customers, or business.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, website features, technology, or legal obligations. Any updates will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

13. Contact Us

For questions, requests, or complaints relating to this Privacy Policy or your personal information, contact:

Lovely Ladies Collections

Address: Plot No. 4, Meenakshi Estates, Jeedimetla Village, Quthbullapur Mandal, Medchal Sub District, Hyderabad, Telangana – 500067, India.

Phone: +91 9347854166

Instagram: https://www.instagram.com/lovelyladiescollections/

Facebook: https://www.facebook.com/share/1Gw8CGUHAs/

YouTube: https://youtube.com/@lovely.ladies.collections

We will review privacy-related requests and respond in accordance with applicable law.

Thank you for trusting Lovely Ladies Collections with your personal information.